Refund policy

Coffee is a consumable, so we can't accept returns once an order ships. Problems still get fixed.

If your bag arrives damaged, you receive the wrong item, or something isn't right with the coffee, email sales@riosdeoro.com with your order number and a photo, and Juan and I will make it right with a replacement or a refund.

Check your order when it arrives. Tell us right away if something is off.

Sale items and gift cards can't be returned.

Approved refunds go back to your original payment method within 10 business days, though your bank or card company may take a few more days to post them. If 15 business days pass after we approve a refund and you still don't see it, email sales@riosdeoro.com.